Frequently Asked Questions
What does Styly Muse sell?
Styly Muse offers modern everyday jewelry, including necklaces, earrings, bracelets, and rings.
Where do you ship?
We currently primarily ship within the United States.
How long does order processing take?
Orders are generally processed within 1–3 business days.
How long does shipping take?
Standard U.S. transit time is generally 3–7 business days after the order has been processed.
How much is shipping?
Our standard shipping fee is $3.99.
Do you offer free shipping?
Yes. Orders of $50 or more qualify for free standard shipping within the United States.
How can I track my order?
When tracking information is available, it will be sent to the email address associated with your order after shipment.
What is your return period?
We accept eligible returns within 30 days of delivery.
Who pays return shipping?
Styly Muse covers the return shipping cost for eligible returns.
How will I receive my refund?
Approved refunds are issued to the original payment method.
How long does a refund take?
After the returned merchandise has been inspected, Styly Muse generally processes refunds within 7 business days.
Your bank or payment provider may require additional time before the funds appear in your account.
Do you accept returns of earrings?
Yes. Styly Muse accepts returns of earrings, including earrings that have been worn, subject to our 30-day return policy and return review process.
Do you sell customized products?
No. We currently do not offer customized or personalized products.
What if I receive the wrong item?
Contact support@stylymuse.com with your order number and details of the issue. We will review the situation and provide further instructions.
What if my item arrives damaged?
Please contact us as soon as possible and provide your order number and photos of the damaged item and packaging when applicable.
Can I change my shipping address after ordering?
Contact us as soon as possible. We will try to assist before your order enters processing or shipment, but address changes cannot be guaranteed after processing has begun.
How can I contact Styly Muse?
You can contact us at:
Email: support@stylymuse.com
Phone: +1 201-589-6258
Our support hours are:
Monday–Friday, 9:00 AM–5:00 PM CT
We generally respond within 1 business day.